Ever since two announcements appeared on the front door of the National Australia Bank building on Adelaide Street, business owner and NAB customer Melise Hutching has had to cross the road from Blayney Botanicals to tell people that the branch was closed.
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"It really is disappointing particularly for the older customers who are just left standing there and have no idea what's going on," she said.
"The bank have not notified us at all and all they did was send us a deposit book in the mail. I have to do all my banking now at the post office."
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A spokesperson for NAB said that the branch closure was only temporary and was influenced by a number of factors.
"Our first preference is to keep as many branches open as possible to provide essential banking services to our customers," he said.
"However, customers are increasingly using phone, internet and mobile banking in response to the Australian Government advice on social distancing.
"In response to this we're mobilising our organisation to help our frontline bankers, training branch employees to support our 1500-strong contact centre workforce.
The spokesperson added that the Blayney team is currently serving customers at the bank's Orange branch through other channels such as over-the-phone and through online chat.
"Branches that are temporarily closed have been selected following an assessment of the distance between branches to ensure coverage for our customers, and also branches where there is sufficient space for training and appropriate social distancing," he said.
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